If your Nokia phone does not turn on at all, then you should use Nokia Care Suite, else bring the phone to a B2X service center to have it fixed. Nokia Software Recovery Tool can only recover non-responding, laggy and frozen phones. Wait for the phone to restart and a Successfully Updated notification in Recovery tool before you disconnect your phone.During this phase the phone will go in Flash or Test Mode. The software will take a while to start installing the phone software. Do not disconnect your phone after the download.The required software files will now be downloaded.Check the box in front of I understand and want to continue.If no new update is available the tool will offer you to re-install the current software version. If an update is available, the Recovery Tool will offer you to update the phone software.Connect your Nokia or Microsoft mobile phone to your PC and wait for the software to detect your phone.Download the Nokia Software Recovery Tool from the link provided earlier and install it on your Windows PC.If you have a Nokia Android phone launched under HMD Global, then there is no tool available (yet) to recover or reset such devices.

If you’re looking to recover a Nokia Lumia or Windows Phone, then please use the Windows Device Recovery Tool.

Supported devices – Nokia X, Nokia Asha, Nokia S30, Nokia S40, Nokia Belle (Symbian).

How to sign in nokia care suite